Legal

Privacy Policy

Last updated: October 7, 2026

This Privacy Policy explains how JBE Fintech LLP ("JBE FINTECH," "we," "us") collects, uses, and protects information when you use our website, dashboard, and Partner services — including FASTag recharge, cash management, mobile & DTH recharge, bill payments, vendor payments, travel booking, the wholesale marketplace, insurance, and coaching & courses (collectively, the "Services").

1. Information we collect

We collect information you provide directly when you register as a Retailer or Distributor or contact us for support — including your name, mobile number, email address, business address, city, state, and pincode. We also collect information generated through your use of the Services, including transaction details (such as recharge, bill payment, booking, or insurance transactions processed through your counter), device information, and log data. We do not store full card numbers; sensitive payment data is tokenized and handled in accordance with applicable payment-industry security standards.

2. How we use information

To verify your application and set up your Retailer or Distributor account.
To provide, operate, and maintain the Services, including processing recharges, bill payments, bookings, insurance issuance, vendor payouts, and marketplace orders.
To calculate and pay out commissions owed to you as a Partner.
To detect, investigate, and prevent fraudulent or unauthorized activity.
To communicate with you about your account, service updates, and support requests.
To comply with legal, regulatory, and financial reporting obligations.
To improve the reliability, performance, and security of our platform.

We share transaction information with the billers, telecom operators, travel operators, insurers, and marketplace sellers needed to fulfil each service you offer, as well as with payment networks and banks as required to process transactions and payouts. We may share information with service providers who support our operations under contractual confidentiality obligations. We do not sell personal information.

4. Data retention policy

Our data retention period is 6 (six) months.

We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in the public domain.

Your privacy is of utmost importance to us, and protection of your Personal Data is a key commitment for us. We are governed by the provisions of applicable law in India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to maintain the privacy of your Personal Data.

5. Security

We maintain administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest, access controls, and regular review of our security practices.

6. Your rights & choices

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to object to certain processing. You can exercise these rights by contacting us using the details below; some information may be retained where required by law.

7. Cookies

We use cookies and similar technologies to operate the Services, remember preferences, and understand usage patterns. You can control cookies through your browser settings; disabling some cookies may affect functionality.

8. International transfers

We may transfer information to countries other than your own. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect information transferred internationally.

9. Changes to this policy

We may update this policy from time to time. Material changes will be notified through the dashboard or by email prior to taking effect.

10. Contact us

Questions about this policy can be directed to jbefintechllp@gmail.com or by phone at +91 88834 88897.